Privacy Policy
1. Who we are
Tyre Shoppe India Pvt Ltd, trading as Detailing Shoppe ("we", "us", "our"), is the Data Fiduciary for the personal data described in this notice. That means we decide why and how your personal data is processed, and we are accountable for it under the Digital Personal Data Protection Act, 2023 ("the DPDP Act").
- Registered office: B-54, SECTOR-5, NOIDA, GAUTAMBUDDH NAGAR 201301 (U.P.)
- CIN: U52100UP2011PTC045858
- Workshop: B-53, 54 & 57, Sector 5, Noida, Uttar Pradesh
- Email: detailing@tyresshoppe.com | Phone: +91 99919 19148
In this notice, "you" means the Data Principal — the individual the personal data relates to.
2. What this notice covers
This notice covers the personal data we process when you:
- use this website, including any enquiry, quotation or booking form;
- contact us on WhatsApp, by phone, by email or through social media;
- bring a vehicle to our workshop for paint protection film, ceramic or graphene coating, detailing or washing;
- buy from us, or make a warranty claim.
It covers data collected both online and at our workshop.
3. The personal data we process, and why
We process only the personal data needed for the purpose it was given for. The table below sets out each category, why we process it, and on what basis.
| What we collect | Why we process it | Basis under the DPDP Act |
|---|---|---|
| Name, mobile number, and the vehicle make and model you enter in an enquiry or quotation form on this website | To prepare and send you a price quotation, and to contact you about that enquiry | Consent, given by submitting the form |
| Your WhatsApp number, your messages to us and our replies | To answer your enquiry, quote for work, confirm a booking and update you on a job in progress | Consent / voluntarily provided for a specified purpose |
| Name, address, mobile number, email address, vehicle registration number, vehicle make, model and colour | To carry out the service you booked, to raise a job card and an invoice, and to register and honour the film manufacturer's warranty | Voluntarily provided for the specified purpose of receiving the service |
| Payment details and transaction records | To take payment and to keep the accounting and tax records the law requires us to keep | Legal obligation |
| Photographs of your vehicle taken before, during and after the work | To record the vehicle's condition, to evidence the work done, and to support any later warranty claim | Voluntarily provided for the specified purpose. We will not publish a photograph that identifies you or your registration number for marketing without asking you first |
| Marketing preferences, and any offers or service reminders you agree to receive | To send you offers, service reminders and promotions | Consent, which you may withdraw at any time |
| Website technical data: IP address, browser and device type, pages viewed, the site that referred you, and cookie identifiers | To keep the website working and secure, and to understand how it is used so we can improve it | Consent for analytics and advertising cookies; necessary operation for essential cookies |
| CCTV footage at our workshop premises | Security of our premises, our staff and the vehicles in our care | Legitimate use — safety and security of persons and property |
We do not collect more than we need. If you decline to give data marked as required for a service, we may be unable to provide that service.
4. Your consent, and how to withdraw it
Where we rely on your consent, that consent is free, specific, informed, unconditional and unambiguous, and is given by a clear affirmative action — for example, by submitting a form or ticking a box. Your consent covers only the data needed for the purpose stated at the time.
You can withdraw your consent at any time, and it is as easy to withdraw as it was to give. To withdraw consent:
- reply STOP to any WhatsApp message from us, to stop marketing messages; or
- email detailing@tyresshoppe.com with the word "Withdraw consent"; or
- call us on +91 99919 19148 and ask.
If you withdraw consent we will stop the processing that relied on it, and erase the personal data unless we are required by law to keep it (for example, invoices we must retain for tax purposes) or need it to defend a legal claim. Withdrawing consent does not affect processing already carried out, and it may mean we can no longer provide a service or honour a warranty claim that depends on that data.
5. Who we share your data with
We do not sell, rent or trade your personal data. We share it only as follows:
- Data Processors acting for us — our website host, our customer-records system, our messaging and analytics providers, and our payment gateway. Each is engaged under a contract that requires them to process your data only on our instructions and to protect it.
- Film manufacturers — where a warranty must be registered in your name or a claim must be made, we share the details needed for that claim.
- Professional advisers — our accountants and lawyers, where necessary.
- Authorities — where we are required to disclose by law, or to establish, exercise or defend a legal claim.
Transfers outside India. Some of our processors — for example messaging, analytics and advertising providers — store or process data on servers outside India. The DPDP Act permits such transfers except to countries the Central Government restricts by notification, and we will not transfer your data to any country so restricted.
6. How long we keep your data
We keep personal data only for as long as the purpose it was collected for requires, and then erase it. Our retention periods are:
- Enquiries and quotations that do not become a booking: 24 months from your last contact with us.
- Service and job-card records, and vehicle photographs: for the duration of the applicable warranty plus 12 months, so that we can support a claim.
- Invoices, payment and accounting records: for the period required by Indian tax and companies legislation (currently eight financial years).
- Marketing consent records: until you withdraw consent, and for 12 months afterwards as evidence that consent was withdrawn.
- CCTV footage: 30 days, unless retained for a specific incident.
- Website analytics data: as configured in the analytics tool, currently 14 months.
Where you withdraw consent, or where the specified purpose is no longer being served, we will erase your personal data and require our processors to do the same, unless retention is required by law.
7. How we protect your data
We take reasonable security safeguards to prevent a personal data breach, including access controls on our systems, encryption in transit, restricting staff access to those who need it, and contractual security obligations on our processors. No system can be guaranteed completely secure, but we take our obligation seriously and review these measures.
8. If there is a data breach
If a personal data breach occurs, we will notify the Data Protection Board of India and each affected Data Principal, in the form and manner required by the DPDP Act and the rules made under it.
9. Children and persons with a guardian
Our services are directed at adults. We do not knowingly process the personal data of a child under 18 years of age without the verifiable consent of a parent or lawful guardian, and we do not carry out behavioural advertising or tracking directed at children. If you believe a child has given us personal data, contact our Grievance Officer and we will erase it.
The same protection applies to a person with a disability who has a lawful guardian.
10. Your rights as a Data Principal
Under the DPDP Act you have the right to:
- Access — obtain a summary of the personal data we hold about you, the processing we carry out, and the identities of the other Data Fiduciaries and Processors we have shared it with.
- Correction, completion and updating — have inaccurate or misleading data corrected, incomplete data completed, and data brought up to date.
- Erasure — have your personal data erased, unless we are required by law to keep it.
- Grievance redressal — a readily available means of raising a grievance with us, which we will answer (see section 11).
- Nomination — nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
There is no charge for exercising these rights.
11. Grievance Officer, and how to complain
If you have a question or a complaint about how we handle your personal data, contact our Grievance Officer:
- Grievance Officer: Mohit Jain
- Email: mohitjain@tyresshoppe.com
- Postal address: B-53, 54 & 57, Sector 5, Noida, Uttar Pradesh
- Phone: +91 95600 03770
We will acknowledge your grievance and respond within 30 days.
Escalating to the Board. If you are not satisfied with our response, or we do not respond, you may complain to the Data Protection Board of India in the manner prescribed under the DPDP Act. You are required to exhaust the grievance route with us before approaching the Board.
12. Your duties as a Data Principal
The DPDP Act also places duties on you. You must not impersonate another person when giving personal data, must not suppress material information when providing data for an official document, and must not register a false or frivolous grievance or complaint. Please give us information that is verifiably authentic when exercising your right to correction or erasure.
13. Cookies and tracking
We use cookies and similar technologies:
- Essential cookies — needed for the website to function. These cannot be switched off.
- Analytics cookies — to understand how the site is used, so we can improve it.
- Advertising cookies — to measure our advertising and to show you relevant ads.
Analytics and advertising cookies are set only with your consent, which you can give or refuse through the cookie banner and change at any time in your browser settings. Blocking cookies may affect how parts of the site work.
14. Links to other websites
Our website links to other websites, including social media. We are not responsible for their privacy practices, and we encourage you to read their notices.
15. Availability in other languages
This notice is published in English. You may request it in Hindi or in any other language listed in the Eighth Schedule to the Constitution of India by writing to our Grievance Officer.
16. Changes to this notice
We may update this notice. We will change the "Last updated" date at the top, and where a change materially affects how we use your personal data we will tell you and, where required, ask for your consent again.
17. Contact
Tyre Shoppe India Pvt Ltd (trading as Detailing Shoppe)
B-53, 54 & 57, Sector 5, Noida, Uttar Pradesh
Email: detailing@tyresshoppe.com
Phone: +91 99919 19148